Last Updated: August 8, 2026

C-Tech Auto Body Supply Inc. (“C-Tech,” “we,” “us,” or “our”) operates this online store, website, and related services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, apply for a wholesale account, place an order, communicate with us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with C-Tech, we may collect or process the following information:

Contact Information

• Name
• Business name
• Billing and shipping address
• Email address
• Telephone number

Account Information

• Username
• Password or other authentication information
• Account preferences and settings

Wholesale Account Information

If you apply for a C-Tech wholesale account, we may collect information necessary to evaluate, establish, and manage your business account, such as:

• Business name
• Business address
• Business contact information
• Type of business
• Tax or resale information you choose or are required to provide
• Other information submitted through our wholesale registration process

Payment and Financial Information

• Payment method
• Payment confirmation
• Transaction details
• Payment card or financial account information processed in connection with your purchase

Payment information may be processed by Shopify and/or our payment service providers.

Order and Transaction Information

• Products viewed
• Products added to your cart or wishlist
• Purchases
• Returns
• Exchanges
• Cancellations
• Previous transactions

Communications

We may collect information you provide when contacting C-Tech, including customer service inquiries, wholesale inquiries, product questions, and other communications.

Device and Usage Information

• IP address
• Browser information
• Device information
• Network information
• Unique device identifiers
• How and when you interact with our website and Services

These categories are consistent with the information identified in the current C-Tech policy.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, including when you create an account, submit a wholesale application, place an order, contact us, or otherwise provide information to C-Tech.
• Automatically, including through cookies and similar technologies when you visit or interact with our website.
• From service providers, including companies that help us operate our website, process payments, fulfill orders, provide customer support, analyze website activity, or provide other business services.
• From business partners or other third parties, where permitted by applicable law.

Your existing policy similarly identifies direct collection, automatic collection, service providers, and partners/third parties as information sources.

3. How We Use Personal Information

We may use personal information to:

Provide and Improve Our Services

• Process and fulfill orders
• Process payments
• Maintain customer and wholesale accounts
• Arrange shipping and delivery
• Process returns and exchanges
• Remember customer preferences
• Provide product recommendations
• Improve our website and customer experience

Manage Wholesale Accounts

• Review wholesale applications
• Establish and maintain wholesale customer accounts
• Provide approved wholesale customers with applicable pricing and account features
• Communicate with wholesale customers regarding their accounts

Communicate With You

• Respond to customer service requests
• Answer product questions
• Provide account and order updates
• Communicate regarding wholesale applications and accounts

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications or provide advertising regarding C-Tech products and services.

You may unsubscribe from promotional emails using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use personal information to authenticate accounts, detect or investigate potentially fraudulent, illegal, malicious, or unsafe activity, protect our customers, and maintain the security of our Services.

Legal and Regulatory Purposes

We may use personal information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to valid legal requests
• Protect our legal rights
• Enforce our policies and agreements
• Resolve disputes or participate in legal proceedings

These uses reflect the purposes identified in C-Tech's existing Shopify policy.

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate C-Tech and provide our Services.

This may include disclosure to:

Shopify

Our online store is powered by Shopify. Shopify processes information necessary to provide and improve the e-commerce services used by C-Tech.

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Payment processing
• Website and IT services
• Data analytics
• Customer support
• Cloud storage
• Order fulfillment
• Shipping and delivery
• Marketing services

Business and Marketing Partners

Where permitted by applicable law, information may be shared with business or marketing partners that assist C-Tech with advertising, analytics, and promotional services.

At Your Direction

We may disclose information when you request or authorize us to do so, such as providing information to a carrier in order to deliver your purchase.

Business Transactions and Legal Requirements

Information may also be disclosed in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

We may also disclose information when required by law, legal process, court order, subpoena, government request, or when reasonably necessary to protect C-Tech, our customers, or others.

These disclosure categories are based on those contained in the current policy.

5. Our Relationship With Shopify

C-Tech's online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our online store in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside your state or country.

Shopify may also process information obtained from your interactions with our store, other merchants, and Shopify in connection with certain enhanced Shopify features.

For information about Shopify's privacy practices and your rights relating to information processed by Shopify, please review Shopify's Consumer Privacy Policy and Privacy Portal.

This section preserves the substance of the Shopify relationship disclosure in your existing policy.

6. Cookies and Similar Technologies

Our website and the services supporting it may use cookies and similar technologies to:

• Operate essential website functions
• Maintain customer sessions
• Remember preferences
• Understand website usage
• Improve performance
• Support analytics
• Prevent fraud
• Support advertising and marketing where applicable

Your browser may allow you to block or delete certain cookies. Doing so may affect the operation of some website features.

7. Third-Party Websites and Services

Our website may contain links to websites or online services operated by third parties.

C-Tech does not control the privacy or security practices of third-party websites. If you follow a link to another website or service, we encourage you to review that provider's privacy policy and terms.

The inclusion of a third-party link does not necessarily constitute an endorsement by C-Tech.

This is consistent with the third-party website provision in the existing policy.

8. Children's Privacy

Our Services are intended for businesses and adult customers and are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to C-Tech, please contact us so that we can review and, where appropriate, delete the information.

Your current policy contains a similar children's-data provision; this version also corrects the formatting issue in that section.

9. Security and Data Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information to C-Tech through unsecured communication channels.

We retain personal information for as long as reasonably necessary for purposes such as:

• Maintaining your account
• Processing and documenting transactions
• Providing our Services
• Meeting legal and regulatory obligations
• Resolving disputes
• Enforcing our agreements and policies

The applicable retention period may vary depending on the type of information and the purpose for which it was collected.

This retains the security and variable-retention approach in your existing policy.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

• Access / Right to Know — Request access to personal information we maintain about you.
• Deletion — Request deletion of certain personal information.
• Correction — Request correction of inaccurate personal information.
• Portability — Request a copy of certain personal information in a portable format.
• Opt Out — Where applicable, opt out of certain uses involving targeted advertising, sale, or sharing of personal information.

These rights are not absolute and may be subject to exceptions under applicable law.

C-Tech will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before completing certain requests.

Your existing policy provides these same core access, deletion, correction, portability, and opt-out rights.

11. Marketing Communications

If you receive promotional emails from C-Tech, you may unsubscribe at any time by selecting the unsubscribe option contained in the email.

Even if you opt out of promotional communications, we may continue sending non-promotional messages necessary to manage your orders, transactions, wholesale account, or other business relationship with C-Tech.

This distinction is also contained in your current policy.

12. Privacy Requests

You may submit an applicable privacy request using the options provided through our Services or by contacting C-Tech using the information below.

We may need to verify your identity before processing a request.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require appropriate evidence that the agent has authority to act for you.

We will respond to valid requests within the time required by applicable law.

13. Complaints

If you have a concern or complaint regarding C-Tech's handling of your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain decisions or submit a complaint to an applicable data protection authority.

14. International Data Transfers

C-Tech, Shopify, and our service providers may process or store personal information outside the state, province, or country where you live.

Where required by applicable law, appropriate mechanisms may be used to facilitate international transfers of personal information.

For transfers subject to European Economic Area or United Kingdom data protection requirements, applicable recognized transfer mechanisms may be used where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, legal requirements, or other operational needs.

When we update this policy, we will update the “Last Updated” date at the top and provide any additional notice required by applicable law.

16. Contact C-Tech

If you have questions about this Privacy Policy, C-Tech's privacy practices, or would like to exercise an applicable privacy right, please contact:

C-Tech Auto Body Supply Inc.
1078 Dorchester Ave, 1
Dorchester, MA 02125
United States

Email: sales@ctechabs.com