Refund policy
Last Updated: August 8, 2026
At C-Tech Auto Body Supply, we want you to be satisfied with your purchase. Please review the following policy before requesting a return.
30-Day Return Policy
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Complete with all parts, accessories, manuals, and labels, when applicable
- Accompanied by a receipt or other proof of purchase
Items that have been used, installed, opened where product integrity or safety may be affected, damaged after delivery, or are otherwise not in resalable condition may not be eligible for return.
How to Request a Return
Before returning an item, contact:
Please include your order number, item(s) you wish to return, and reason for the return.
If your return is approved, we will provide return instructions and, when applicable, a return shipping label.
Do not send merchandise back without prior return authorization. Unauthorized returns may not be accepted.
Approved returns should be sent to:
C-Tech Auto Body Supply Inc.
1078 Dorchester Ave, 1
Dorchester, MA 02125
United States
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible at sales@ctechabs.com.
Please provide your order number and, when requested, photographs showing the problem. We will evaluate the issue and determine the appropriate replacement, return, or refund.
Non-Returnable Items
For safety, regulatory, quality-control, and resale reasons, certain products may not be eligible for return.
These may include:
- Opened or used paint and refinishing products
- Mixed, tinted, or custom-matched paint
- Hardeners, activators, reducers, solvents, and similar chemical products once opened
- Flammable liquids and other regulated or hazardous materials where return shipment cannot safely or legally be accepted
- Custom or special-order products
- Products that have been used, installed, contaminated, altered, or damaged after delivery
- Clearance or final-sale merchandise identified as non-returnable
- Gift cards
Unopened chemical products are not automatically returnable. Eligibility may depend on the product, packaging condition, applicable shipping regulations, and our ability to safely accept the return.
Contact us before attempting to return any paint, chemical, flammable, or hazardous product.
Exchanges
If you need a different product, size, grit, or other variation, contact us first.
In most cases, the fastest method is to return the eligible item and place a separate order for the replacement product.
Return Shipping
If a return results from a C-Tech error, defective product, incorrect item, or qualifying shipping damage, C-Tech will provide instructions regarding return shipping.
For returns made for other reasons, such as ordering the wrong product or changing your mind, the customer may be responsible for return shipping costs.
Original shipping or delivery charges are generally non-refundable unless the return resulted from an error by C-Tech or otherwise required by law.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method, generally within 10 business days of approval.
Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since C-Tech approved your refund and you have not received it, contact:
European Union Customers
If C-Tech ships merchandise directly to consumers in the European Union, applicable customers may have statutory cancellation or return rights, including a 14-day withdrawal period, subject to applicable exceptions.
Nothing in this Return & Refund Policy limits rights that cannot legally be waived under applicable consumer protection laws.
Questions
For questions about returns, exchanges, damaged products, or refunds, contact:
C-Tech Auto Body Supply Inc.
1078 Dorchester Ave, 1
Dorchester, MA 02125
United States
Email: sales@ctechabs.com