Last Updated: August 8, 2026

C-Tech Auto Body Supply Inc. (“C-Tech,” “we,” “us,” or “our”) is committed to processing and delivering orders as efficiently as possible. This Shipping & Delivery Policy explains our order processing, shipping, local delivery, pickup, and related procedures.

1. Order Processing

Orders are processed during our normal business days, excluding weekends and holidays.

Most in-stock orders are prepared for shipment or delivery within 1–2 business days.

Processing times may be longer for:

• Large or high-volume orders
• Special-order products
• Backordered products
• Products requiring special handling
• Hazardous or regulated materials
• Orders requiring additional verification

Order processing time is separate from carrier transit time.

2. Shipping Rates

Applicable shipping charges will be displayed during checkout whenever available.

Shipping costs may vary based on:

• Delivery destination
• Package weight and dimensions
• Product type
• Shipping method
• Hazardous-material requirements
• Order value or quantity

Any available free-shipping promotion is subject to the terms displayed with that promotion and may exclude oversized, hazardous, special-order, or otherwise restricted products.

3. Estimated Delivery Times

Delivery dates and transit times displayed at checkout or communicated by C-Tech are estimates only unless expressly guaranteed in writing.

Carrier delays, severe weather, holidays, product availability, incorrect addresses, hazardous-material restrictions, and circumstances outside C-Tech's reasonable control may affect delivery.

We cannot guarantee carrier transit times.

4. Local Delivery

C-Tech may provide local delivery to eligible customers and service areas.

Local delivery availability may depend on:

• Customer location
• Delivery route
• Order size
• Product availability
• Customer/account status
• Delivery schedule

Wholesale customers may have access to additional delivery options depending on their account and location.

Available delivery options and applicable charges will be communicated at checkout or directly by C-Tech.

Someone authorized to receive the order should be available at the delivery location when required.

5. Wholesale Orders

Approved wholesale customers may qualify for C-Tech delivery services, wholesale shipping arrangements, or other fulfillment options.

Wholesale account approval does not automatically guarantee:

• Free delivery
• Same-day delivery
• A specific delivery schedule
• Free shipping
• Reserved inventory

Delivery and shipping eligibility may depend on the customer's location, order, route, account, and other applicable requirements.

6. Store Pickup

When store pickup is available, customers may be given the option to collect eligible orders directly from C-Tech.

Please wait until you receive confirmation that your order is ready for pickup before arriving.

You may be asked to provide your order number or other identifying information when collecting an order.

7. Hazardous, Flammable & Regulated Products

Certain automotive refinishing products may be classified as hazardous materials, dangerous goods, flammable liquids, or otherwise regulated for transportation.

Examples may include certain:

• Paints and coatings
• Clear coats
• Hardeners and activators
• Reducers
• Solvents
• Primers
• Adhesion products
• Other chemical products

These products may be subject to special shipping requirements or may not qualify for standard parcel shipping.

Depending on the product and destination, C-Tech may:

• Restrict the available shipping method
• Require local delivery or pickup
• Apply additional transportation charges
• Contact you to arrange an appropriate delivery method
• Decline or cancel shipment where transportation is unavailable or prohibited

Customers should not attempt to return hazardous or flammable products by ordinary mail or parcel service without receiving instructions from C-Tech first.

8. Shipping Restrictions

Some products may not be available for shipment to all states, territories, countries, or addresses.

C-Tech reserves the right to restrict or cancel shipment when necessary because of:

• Carrier restrictions
• Hazardous-material regulations
• Applicable laws
• Product restrictions
• Safety requirements
• Geographic limitations

If an order cannot be shipped using the selected method, we will make reasonable efforts to contact you.

9. Order Tracking

When tracking information is available, it may be provided by email, text message, your customer account, or another order notification.

Tracking information may take some time to become active after a shipping label is created.

10. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping or delivery address.

Please contact C-Tech immediately if you discover an error in your address.

Once an order has been shipped or dispatched for delivery, we may not be able to change the destination.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

11. Damaged Shipments

Please inspect your order promptly after delivery.

If your order arrives damaged, contact C-Tech as soon as possible at:

sales@ctechabs.com

Please provide:

• Your order number
• Description of the damage
• Photographs of the damaged product
• Photographs of the shipping packaging when applicable

Please retain the product and original packaging while we evaluate the claim.

Depending on the circumstances, C-Tech may arrange a replacement, refund, return, or other appropriate resolution in accordance with our Return & Refund Policy.

12. Missing or Incorrect Items

If your shipment is missing an item or contains an incorrect product, contact us promptly.

Please provide your order number and details about the missing or incorrect item.

We will review the order and work to correct verified fulfillment errors.

13. Lost or Delayed Packages

If tracking indicates that a shipment is delayed, please allow the carrier reasonable time to complete delivery.

If you believe your shipment has been lost, contact C-Tech so we can review the tracking information and, where appropriate, work with the carrier.

A carrier showing an order as “delivered” does not automatically establish eligibility for a refund or replacement. We may investigate the circumstances before determining the appropriate resolution.

14. International Shipping

International shipping, when available, may be subject to additional restrictions, customs procedures, taxes, duties, brokerage charges, and transportation requirements.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import duties, taxes, customs charges, and other government-imposed fees associated with their orders.

Some products, particularly hazardous or flammable automotive products, may not qualify for international shipment.

15. Returns

Shipping and delivery of returns are governed by our Return & Refund Policy.

Do not ship hazardous, flammable, or regulated products back to C-Tech without first obtaining return instructions.

16. Contact Us

For questions regarding shipping, local delivery, order tracking, or pickup, contact:

C-Tech Auto Body Supply Inc.
1078 Dorchester Ave, 1
Dorchester, MA 02125
United States

Email: sales@ctechabs.com